Our goal is that you are satisfied with your purchase.

If for any reason you are not satisfied simply return your purchase in its original package, with your original packing slip within 30 days of your purchase. If you would prefer to speak with Customer Service before deciding to return your purchase, please call 1-800-422-7873, 9 AM to 5 PM (EST) Monday through Friday.

If you change your mind and wish to return your purchase, within 30 days of purchase, we will be happy to accept your return. Certain products are not returnable, such as an opened test kit box. We will credit your purchase, less shipping and handling. All returns will carry a restocking fee of 25%. All returns must be in like new condition, in original packaging, with instructions and accessories; items returned in less than new condition such as a broken seal will not receive a refund. All sales are final after 30 days.

Evalu-Air 2000, 4000, or 5000 purchase(s):

Please note that you will receive, on loan, a mini pump in the Test Kit. In the event the mini-pump is not returned to PACS (lost, stolen, damaged, etc.) a charge of $36.00 will be applied to your credit card or purchase order. The Evalu-Aire Kit Report is a preliminary screening for potential environmental issues. A more comprehensive study may be recommended as a result of the Evalu-Aire Lab Results.


If you have placed an order and would like to cancel it for any reason, please contact us immediately by calling 1-800-422-7873. We will do everything we can to stop your order from shipping, however we cannot guarantee this. If we cannot stop your order from shipping you will be responsible for all shipping and handling charges both shipping to you and return shipping back to us.


If you have paid for training (webinar or in-house) and would like to cancel for any reason, please contact us immediately by calling 1-800-422-7873. We will issue you a refund as long as you contact us prior to the expiration date of training registration. After that date, we will not be able to refund any portion of your payment.

Last updated January 23, 2023. Return Policy